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Privacy Policy

By accessing or using this website, you agree to the terms of this Privacy Policy. We at www.besthearingaids.co.uk are committed to protecting your privacy and we recognise the importance of the responsible use of information collected via this site. The purpose of this policy is to explain to you the nature of the information we record and store about you and the way in which it is used. We reserve the right to alter the policy from time to time at our sole discretion.

To protect your privacy, we have adopted the following principles:

Personal Information

This Website enables individuals to find suitable dispensers of hearing aids in which they are interested.

You may request a complimentary hearing test or other product or service information through this Website by either completing our online questionnaire or contacting us directly via email, telephone or alternate means. In either case, you will be asked for certain personal details, including (but not limited to):

Your first name, last name, email address, telephone number, postal code, full address including street name and number/house name, whether you already own a hearing aid, if you would like to receive a complimentary hearing test or hearing aid trial.

From time to time, we may ask our website visitors to provide us with different or additional details – to assist us in understanding their requirements or finding suitable hearing care providers for them. We may also change our online questionnaire.

Contacting you by email or telephone

If you use any of the services provided on the website and if you leave your telephone or e-mail address, you agree for us or the hearing specialists we work with, to contact you regarding the services you used on our website. You agree be added to our subscriber list to be updated on any future updates or service we may deem relevant and of interest. You also agree for us to retain this data for future purposes.

Why we collect information

We retain data collected on the website about you in order to:

  • be able to inform you about our other services or other relevant products, promotions and services
  • update and maintain our customer records
  • customise the content of our website and assist us in improving our services to you.

We rely on our legitimate interests as a lawful basis for processing your personal data, to offer and promote our products and services to you.

Sharing your Data

When you request a complimentary hearing test, hearing aid trial or further information on products or services that are shown on our site, through our online forms or otherwise, we may:

  • contact you by email or by telephone with the information;
  • contact you by email or by telephone to confirm or verify your contact details or the details of your request; and/or
  • pass on your personal information, and the details of your request, to selected suppliers of services for which you have requested information, who may contact you directly by SMS, telephone, email or post.

We rely on our legitimate interests as a lawful basis for processing your personal data, to offer and promote our products and services to you.

Recording Data and Security

The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands and will be stored electronically on computer systems at www.besthearingaids.co.uk.

General Data Protection Regulation 2018

The General Data Protection Regulation defines the legal responsibilities of data users such as ourselves. The Regulation governs the collection, storage, use and transfer of personal data. Personal data is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, and identification number, location data, an online identifier or to one or more factors specific to the identity of that natural person.

Www.besthearingaids.co.uk will seek to comply with the General Data Protection Regulation when handling your data.

Accuracy

www.besthearingaids.co.uk will do its best to maintain the accuracy of the personal information you supply to us. You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at 32a Dene Road, Northwood, Middlesex, HA6 2BT enclosing a cheque for £10.00 payable to Quote My Energy Ltd to cover our administrative costs in dealing with your request. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Partners

I consent for my data I've provided to be passed to third parties relating to my query namely – Hidden Hearing or Bloom Hearing. This is in order for my free hearing test to be processed.

Cancellation or Removal of Data

If at any point you would like to cancel your request please email:

anna.wilson@besthearingaids.co.uk

If you would like to have your data removed from our records or from relevant third parties please email:

Katy Sparkes

Head of Relations

katy@quotemyenergy.co.uk